Frequently Asked Questions

Everything you need to know about styling your home with Bouclair.

What is the status of my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery in real-time.

What is your return policy for home decor and furniture?

We offer a 30-day return policy for most items. Products must be in their original packaging and condition. Please note that certain oversized furniture pieces may be subject to a restocking fee.

Do you offer international shipping?

Currently, Bouclair ships exclusively within Canada and the United States. Shipping rates and delivery times vary based on your specific location and the size of the items ordered.

Can I pick up my online order in-store?

Yes, we offer a convenient 'Click and Collect' service. Simply select your nearest Bouclair store at checkout, and we will notify you via email as soon as your items are ready for pickup.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Bouclair gift cards for all online transactions.

How do I care for my Bouclair furniture?

Each product page includes specific care instructions. Generally, we recommend avoiding direct sunlight and using a soft, damp cloth for cleaning to maintain the quality of your home furnishings.